![]() Amid this disruption, what’s clear is that we have a once-in-a-generation opportunity to harness digital technology to define the world we want to live in. ![]() But helplessness is corrosive to hope, and hope plus work is what is required. It is easy to fall prey to pessimism, or the sense that we individually or as a company can’t make a difference. While the start of a new decade typically brings hope, we quickly saw the world come to a near standstill in 2020, confronted by compounding crises: a public health and economic crisis, persistent issues of systemic racial injustice and inequity, and the devastating effects of climate change. Dear shareholders, colleagues, customers, and partners:
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